Shipping & Returns Policy

Returns

We know that sometimes things just don’t work out as planned, and that’s completely okay! If you find yourself in a situation where you need to return an item, we’re here to help guide you through the process.

First and foremost, you have 14 days to return an item from the date you received it. This gives you a little time to decide if the product is right for you. We want you to be completely satisfied with your purchase, and we understand that sometimes a product may not meet your expectations.

To ensure a smooth return process, there are a few important things to keep in mind:

• Your item must be unused and in the same condition that you received it. This means it should not show any signs of wear or use.
• It’s essential that your item is in its original packaging. This helps us ensure that the product is returned safely and can be resold if applicable.

If you meet these criteria, you can initiate your return with confidence! We recommend reaching out to our email address lunacraftsupplieruk@hotmail.com They will provide you with the necessary steps to complete your return and answer any questions you may have.

We understand that returning an item can sometimes feel daunting, but we’re here to make the process as easy and straightforward as possible. Your satisfaction is our priority, and we want to ensure that you have a positive experience, even if it means returning a product.

Thank you for trusting us with your purchase, and we look forward to assisting you with your return if needed!

Refund will take up 7 days.

 Goods damaged in transit: